Clear Lake City Water Authority Customer Service Department Contact Information:
Hours of Operation: Monday - Friday from 8:00 am - 4:30 pm
Ph: (281) 488-1164Fx: (281) 488-3400Website: www.clcwa.org
How can I view my bill online or sign up for e-billing?
Answer: Register your account to view your bill online or sign up for e-billing.
How can I pay my bill online?Answer:
You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment"
option on your Home page. You have the following payment options online:
Are there convenience fees for making online payments?
Answer: While you will be paying your bill to the Clear Lake City Water Authority, a convenience fee will be assessed and paid to First Billing Services,
the provider of online and over the phone payment options. The convenience fees for each transaction are broken down as follows.
What other online payment features/options do I have?
Answer: The below payment options are also available.
What other payment options do I have if I prefer to not make a payment online?
Answer: The below payment options are also available:
• Clear Lake City Water Authority: (855)763-8148
• Harris County #161: (855)763-9157
• Harris County #156: (855)981-2708
What information do I need to register my account?Answer:
To create a new account, you will need to enter the following information:
I forgot my User Name.Answer: Please click on the "Forgot your User Name?"
link on the Secure Client Log In screen. Enter your email address and click "Retrieve User Name" to retrieve your user name via email.
I forgot my password.Answer: Please click on the "Forgot your Password?"
link on the Secure Client Log In screen. Enter your user name and click "Reset Password" to receive a temporary password via email.
How can I view my payment history information online?Answer:
To view a copy of the previous payments processed by First Billing Services, choose the "Account History" option on your home page.
You can email or print receipts from this location.
How can I register more than one account under the same username?
Answer: Register one of your accounts using the "Register" tab from the Secure Client Log in screen.
Click on "Manage Accounts" to add additional accounts to your username. Once the additional accounts are registered,
navigate the accounts using the quick drop menu on the top right side of your screen.
How do I remove an account from my username?Answer:
Click on "Manage Accounts" to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.